‘No man’s land’: Frisco residents with Little Elm ZIP code want USPS to fix boundaries

Soon after he moved to the Estates of Rockhill in December 2018, Harold Keller said his packages weren’t being delivered. Letters that typically took two days to be delivered instead took more than a month. At one point, he called the city’s environmental services department with questions about waste collection. Keller’s home wasn’t located in Frisco, the city said. But the manhole covers throughout the neighborhood say “Frisco.” The trash cans belong to the city as well. Residents like Keller conducted extensive research before moving to Frisco, one of the fastest-growing cities in the country. While closing on their homes, some residents noticed “Little Elm” listed on official documents instead of “Frisco.” Although the newly developed neighborhood is located in the northwest corner of the city, each home bears a Little Elm ZIP code.

Residents contacted the U.S. Postal Service to petition a ZIP code change and received generic responses. They raised their concerns to city officials and leaders. The frustration has been building for years, and Keller said he and his neighbors are fed up. ”We’re going through it with our own city and our own governmental services,” he said. “Something’s gotta give.” Just north of Dallas, Frisco spans a little more than 69 square miles and has a population of about 210,000 people, according to the U.S. Census Bureau. The Sam Rayburn Tollway outlines the city’s southern border, and the Dallas North Tollway bisects the city as it runs north. The Estates of Rockhill is at the northwesternmost tip of Frisco, west of FM423. The city is in Collin and Denton counties and spans ZIP codes 75033-75036, 75068, 75072 and 75078. Frisco shares 75034 with Plano, and 75036 includes The Colony, Hackberry and Little Elm. The Estates of Rockhill is located in 75068, which the Postal Service says is largely recognized as Little Elm, Lakewood Village and Oak Point. USPS does not list Frisco as an alternative city name, despite parts of the ZIP code’s boundaries falling within Frisco city limits. Keller and his neighbors have advocated for the neighborhood’s postal code to be changed to 75033, which would link the neighborhood to the closest post office, about 6 miles away in the 8800 block of Teel Parkway. He first contacted Frisco Mayor Jeff Cheney about the issue in February 2019. “Many of my neighbors have inquired about our lack of inclusion and have expressed concerns on our neighborhood social media platforms based on community identity,” Keller said in a follow-up email to Cheney in February 2020. “We live in Frisco and purposefully bought homes in Frisco.”